General Knowledge For New or Returning Guests

Hello all!!  Ahhh, where to start!!  There are so many things to tell you!! Behind the fake smiles and the nice customer service we provide is the horrible sense of Reality. I have visited and stayed in many hotels and never in my life have I been as mean and soul-less as the awful guests we encounter each and every day. Even when I’m in the worst mood and nothing seems to be going right in my life, I still am not a total bitch to anybody who is just trying to do their job. I may not smile and be happy but I don’t scream and yell at them like they are children and know nothing. Especially when in reality our guests turn out to be the most naïve bunch of “know-it-alls”. They think they know what they’re talking about but in reality they don’t have a fucking clue as to what they are talking about. They continually talk in circles, like we didn’t hear you the first time bitch! Sometimes I wish I could politely say “would you mind please shutting the fuck up and trying to listen for once in your life!”  Oh and all of you who think anything in the hotel industry is guaranteed please get a clue! Nothing is!! Nothing!! Not the bed type, not the smoking preference, not even the specific type of room whether it’s a suite or an accessible room or a newly remodeled room, in the hard cold truth of reality the room itself is not even guaranteed! If we oversell too much guess what happens… the hotel will send you somewhere else. Yes it’s sad but it’s true, and yes it happens at all hotels.  All hotels have a goal to oversell to a certain percentage due to a percentage of guests who will cancel their reservations. They do this to get as close to 100% occupancy as possible. Yes, all of them do it.  For all of you who think that the hotels reserve specific rooms, let me just tell you most of them do not. If that is what you want then you better call around ahead of time and find out which hotels do that and stay there! It is all first come first serve. We don’t hold anything back from you so when you come in at midnight and all we have left is smoking, that really is all we have left. End of story. We can’t build a special room just for you. And even if we offered to do that you would complain about how long it would take. Moral of the story, take what you get and stop bitching, we can try to change your room in the morning but don’t be calling past regular check in time and think you will be honored a room change.  Also, people tend to complain about the lines, get over it!!! There are lines everywhere you go, you will never be able to get away from them, it is a part of life!!!  And another thing, don’t complain to me about the wait at the airport or how much of a dick the cab driver was because honestly I really don’t care and even if I did, there is nothing that I can do about it for you. We have no control of what goes on outside the hotel. For example, if you get a strip view don’t bother calling down to complain about the noise because there is nothing we can do about it, and 90% of you asked to be ON THE STRIP SIDE!!! WHY WOULD YOU THINK IT WOULD BE QUIET???? If you want a quiet room don’t come to Vegas!! Go to Laughlin!! There are nothing but old people there so it should be plenty quiet for you!!!  Anyways if you have any questions or comments feel free to add them!! Thank you for reading!! Stay tuned for some funny events next blog!!

Morrigan, Freyr, Bridget

Stop Talkin That Blah, Blah, Blah…

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